Shipping & Returns
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Shipping methods Payments, Warranty, Returns All Prices Include VAT
FOR ORIGINAL MANUALS, REPRINTED MANUALS, SPARE PARTS, TEST EQUIPMENT Qservice is not a general use, common / ordinary parts supplier, what we supply is usually NLA Parts, no longer available parts anywhere, Unique and Obsolete Parts, or high performance / selected parts for test equipment use. If you are looking for just every day electronic components, Qservice may not be the correct place to Look or order We have been holding shipping rates steady for many years now by absorbing all postal rate increases, however holding flat shipping rates at the same level, and at the same time keep offering free shipping cannot be sustained any longer, As of March 03 2020 Right in the middle of Covid lockdown there was a 60% increase in postal rates, and parcel size limitations, and again on JULY 2023 in the middle of summer, there was another sharp rate increase effecting both shipping rates but also shipping sizes, the new postal prices apply to all countries, As a result shipping now is extremely expensive and can no longer be sustained under the low flat rate shipping scheme we offered up to now, in order to continue offering flat rate shipping, drastic changes have been made to shipping charges Free Shipping Free shipping will still be offered for orders above 40.00 euro ( Small increase over previous rate ) but only if ordered parts are falling under category # 01 (parts with a weight of up to 0.5kg / 500 grams packed), everything that weighs above the 500 grams limit will be charged according to its category, NO FREE SHIPPING FOR ITEMS EXCEEDING THE STATED FREE SHIPPING LIMITS Usually the offered Free Shipping Method will cover most items within our website except some very large / board assemblies, transformers, or big cosmetic parts & Assemblies, as long as total order value is above the 40.00 euro limit For Bigger / Heavier Items ( Exceeding 500 Grams ) Shipping Costs Will Be 20.00 Euro For anything that weighs Up to 1 KG (Category 02), Or if the weight Is up to 2.0 KG 30.00 Euro, (Category 03 )NO Free Shipping on These Most Items Like ICs, Transistors, Resistors, Capacitors, Potentiometers, Knobs and small cosmetic parts, small PCB Assemblies will weigh no more than 500 grams, if total order is below 40.00 euro, the category to use is 01 Large PCB Assemblies, Transformers, Speakers, Large Cosmetic Parts may weigh more than 500 grams, if you are not sure please contact Qservice HERE, will get back to you as soon as possible During checkout time you will have to manually select the associated shipping costs depending on total order value from the shipping selection drop down menu list, if your total order falls within the free shipping limits ( 0...500grams in weight ) you can select Free Shipping For Orders Above 40.00 Euro If you are note sure about the correct shipping costs please contact Qservice HERE, will get back to you as soon as possible
Please make sure you select the correct shipping costs for your order, Trying to select a different Cheaper shipping method will only result in delays or order cancellation
W ship parcels Using Postal Services ( Registered Airmail ) This service is expensive, but when you consider the frustration involved with a lost - damaged package, then you will realize that paying the extra money, is more than justified, We do not send parcels plain airmail, so please DO NOT ask for cheaper shipping methods, we do not ship to P.O Boxes
FREE Shipping will always be by Postal Services, NO DHL
If delivery time is very important, and If you wish to pay the additional costs involved, parts can be shipped by DHL Express
DHL Express Rates All European Destinations 35.00 Euro for Parcels up to 2 KG weight All USA Locations ( Excluding Alaska & Hawaii ) 47.00 Euro for Parcels up to 2.0 KG weight ( We DO NOT ship to P.O Boxes ), For Heavier Parcels Please send message for a quote
DHL rates apply ONLY to Major Locations, if You live in a remote location parcel cannot be delivered by DHL it will have to go by normal postal services, if you have any questions or concerns please send message to get a shipping quote specific to your location
We do Not ship to any other Country
Delivery Times by postal Services Europe ( Major locations ) 10-15 Business Days USA 10-20 Business Days
Delivery Times by DHL Express Europe ( Major Locations ) 3-4 Business days USA ( Excluding Alaska and Hawai ) 7-10 Business Days
Please Note If Delivery Address is in the following Countries as the table below We can ship via DHL Express ONLY, but You have to send Message first stating City And area Code so we can take an exact Shipping quote to your location
Canada Australia New Zealand South Africa Hong Kong Malaysia Singapore China Brazil
If you are a past Qservice customer residing in one of the countries we do not normally ship, please send a message in order to enable you to enter order
Customers are kindly requested to follow this simple rule, and add the associated shipping costs from the dropdown shipping costs selection menu just before checkout, selecting the wrong shipping costs, will only delay the process of your order We Ship Parcels within 24 -48 Hours from receiving a cleared valid payment, we do not ship parcels during weekends or holidays,
The following payment methods are accepted, and you can select the payment type of your choice at the final page before submitting your order, if you wish to pay via paypal, just click on the pay by paypal logo, if you do not want to use paypal, please select your choice from the drop down menu " alternative payment methods" just below paypal button. 1. Paypal 2. Credit - Debit cards ( through Paypal ) 3. Bank transfers (European Customers Only) To avoid the dangers associated with online credit card processing, we DO NOT process credit cards in our site, All credit card processing is carried through PAYPAL and their secure website, we do not store customers sensitive personal or financial data online. When you are done shopping, and after finalizing your cart, in case you selected paypal, you will be automatically forwarded to PAYPAL's secure website for payment process, you are not required to have a PAYPAL account, and Payment process is free of any charges for you, Please add the shipping costs associated with your purchases during checkout by selecting the appropriate shipping costs from the shipping methods dropdown menu as explained above , to avoid any shipping delays, Items will not be shipped before FULL payment has been received, if you are NOT SURE, or have any questions please ask . European Customers wishing to pay by Bank Transfer, Due to Our Bank Charges Minimum Total Order 30.00 Euro All bank transfer charges have to be paid in advance by you, through your bank, the transfer amount reaching our account, must be the total amount of the order free of any charges, Please make sure you select the appropriate payment method from the drop down selection menu, After order completion we will send you email with payment instructions, In case you have any questions, please send email HERE
TEST EQUIPMENT, RECONDITIONED PCBs All our used test equipment, and reconditioned PCBs, are thoroughly tested before delivery, in the very unlike event a problem develops within 30 days from delivery NOT calibration related , we will accept the equipment / PCB back for repair, replacement, or full refund, for more information regarding the condition of our instruments, please click HERE
SPARE PARTS Used parts supplied are always guaranteed for a 7 days period after delivery for correct functionality, for details about the condition of our parts, please click HERE
ORIGINAL PAPER MANUALS Original paper manuals are covered with 3 days warranty, from delivery date for being complete and properly described, however since these are used manuals normal wear and tear is acceptable , returns will only be accepted if the manual is incomplete ( missing pages ) or damaged, and our description failed to clearly identify any such faults. PAPER REPRINTED MANUALS Paper reprinted manuals are covered with 7 day warranty from delivery date, for being complete and properly printed as per our demos HERE if you are not happy with it, send it back and we will refund the purchase.
PDF MANUALS ON CD
In case you have purchased a PDF manual on CD and arrives damaged ( cracked - unreadable ) we will replace it free of any charge, please include the unique CD serial # with your request.
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Please Understand our terms
DO NOT ASSUME ANYTHING We give crystal clear descriptions for all items and services offered through our site, if you are not sure about something, OR YOU NEED FURTHER EXPLANATIONS, please ask questions using our contact form, do not just look at the small pictures, for the majority of our spare parts, we provide unique 1200 x 800 hi resolution pictures, read the descriptions carefully, experience has proved that misunderstandings are due to happen if description statements are overlooked.
Updated FEB 18 2024 Qservice Electronics |
